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FAQs

Why wouldn't I just hire a full-time employee?

The annual compensation of a senior-level designer, developer, and strategist average is over $100,000 plus benefits (and good luck locating one with all those skills).

Aside from that, they usually are juggling other priorities, so you find yourself paying money for time that's dedicated to other needs.

With the monthly plan, you can pause and resume your subscription as often as you need to make sure you're only paying when you have work available.

Is there a limit to how many requests I can have?

Once subscribed, you can add as many requests to your queue as you'd like, and they will be delivered one by one.

How quick is the turnaround?

On average, most requests are completed in just two days or less. However, more complex requests can take longer.

Who does the work?

You'll work directly with me, founder of Better Popups.

I worked at one of the most popular popup companies and helped build the industry.

I'll use my knowledge and expertise to setup and build your popups according to your brand and strategy needs directly.

What if I don't like the popup design?

No worries! We'll continue to revise the design and strategy until you're 100% satisfied.

Is there any work that's not covered in the plan?

Absolutely. Work not covered is the following: 3D designs, animated graphics (GIFS, etc.), custom created brand design, complex artwork, and extensive design conversions into usuable formats

What if I only have a single request?

No worries! Often there are multiple popups that need to be setup on a site or for a season campaign. You can pause your subscription when it's finished and return when you have additional needs. There's no need to let the remainder of your subscription go to waste!

Are there refunds if I don't like the service?

Due to the high quality effort of the work done and outside factors that impact results of conversions, there will be no refunds issued.

What programs do you support?

Most requests can be built in whatever tool currently used. Some popular ones are Hubspot, Klaviyo, OptinMonster, Sleeknote, Optimonk, Privy, Hellobar, Wisepops, Poptin, JustUno, Sumo and more.

If you don't see your favorite, send us an email at hello@betterpopups.com and we can review before getting started!

How do I get started?

We offer a ton of flexibility in how you request design and strategy work.

After a brief video consultation, we'll onboard you to our system where you can send your requests.

Some common ways requests come in is directly via a form or Trello, sharing a Google doc or wireframe design, or even record a brief video request (for those who prefer not to write their briefs out).

We will give you plenty of opportunity to get started quickly. Once your request is received, we usually get started within 1 business day!

How does the pause feature work?

We understand you may not have enough design work to fill up entire month. You only have one or two popup requests, and that's where pausing your subscription is helpful.

Billing cycles are based on a 31 day period. Let's say you sign up and use the service for 10 days, and then decide to pause your subscription. This means that the billing cycle will be paused and you'll have 21 days of service remaining to be used in the future.

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